Attorney Paul Wright of Seattle-based Prison Legal News was stunned when he filed a right-to-know request with the Pennsylvania Department of Corrections and was told the department didn't have the information he sought.

Wright wanted records on lawsuit settlements. The department responded that it isn't required to create records.

"I call it the 'Right to Know Nothing Law,' " Wright said of Pennsylvania's open records statute.

Pennsylvania's updated law was supposed to start an era of transparency Jan. 1, but it has raised troubling issues along the way.

On the upside, public interest is heightened, said Terry Mutchler, director of the Pennsylvania Office of Open Records, who is swamped with inquiries and appeals from denials. Mutchler said citizens, not journalists, have led the way, filing more than 90 percent of the nearly 300 pending appeals.